We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice, you will be charged the 1/3 of the amount of your appointment for the first time violation. The full amount of your appointment will be charged for the second time and beyond. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointments for whatever reason will be considered a “no-show.” They will be charged for the full amount for their “missed” appointment.
If you arrive late, your session may be shortened in order to keep up with others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session of your original appointment. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We look forward to serving you!